Together with you we will develop a customized hospitality skill enhancement program, which reflect your vision and expectations on a guest experience.

Here are but a few indicators which determine the success of your company and customer satisfaction.

. Metacommunication (a smile costs nothing 🙂 ).
. Interaction (verbal communication from the guest point of view).
. Factual knowledge (know your service and product, hospitality service protocol).
. Upselling skills to increase revenue (happy guest spend more money).
. Loyalty to employer, loyalty to the brand.
. Team player or solo dancer?

Why choose us?

Our mystery guests are possesses min 15 years of hospitality and communication experience in order to ensure an objective observation of the facts and give a value added feedback.