In today hospitality upselling is a common strategy for restaurants to boost their profits. By training your staff in ways to sell more, you can help their tips and improve business. Upselling is more than sales; it requires perception, knowledge and discretion. At its best, upselling can look less like sales and more like customer service; effective techniques should be subtle enough to avoid annoying the customer or making them feel pestered.

Up selling training

Goal:  To win guests for extra services.

Training content: The participants become aware of the essence and exact use of this argumentation method, they create argumentation chains specific to their company and products; they then use such argumentation in real situations in order to highlight key benefits tailor made to customers.

Method: Instructed group-work and role-plays with feedback.