Our experts are specialized in hotels and restaurants within the hospitality industry. Nowadays the importance of employee training and development in hospitality cannot be emphasized enough, because each job ultimately aims at guest satisfaction. Within the organization each individual from housekeeping to managers has an effect on guest satisfaction. Our extensive experience in process optimization and organization development helps clients to achieve maximum performance, customer satisfaction and maximum cost efficiency.

Available programs:

• Business communication
• Receptionist training
• Upselling training
• Mystery Guest
• Hospitality service process improvement ( Facility and design)