Process Improvement

Lean & Six Sigma


Originally developed by Toyota and Motorola to improve manufacturing efficiency and quality, Lean & Six Sigma processes are being adopted globally by organizations such as financial institutions, retailers, hospitality businesses and other corners of the service industry that suffer from some level of operational inefficiency, which negatively affects their process lead time and profitability.


Lean manufacturing is aimed at reducing waste, and Six Sigma helps companies reduce errors. Together they can help companies reap the benefits of faster processes with lower cost and higher quality.

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Process Improvement

What is process optimization?

Process optimization is the systematic approach of analyzing and improving business processes to achieve maximum efficiency, effectiveness, and quality. The goal of process optimization is to continuously reduce waste, increase productivity, and ultimately improve an organization's bottom line.
Process optimization plays a crucial role in ensuring that a company can operate efficiently, maintain high-quality standards in production or services, and meet customer expectations. By optimizing processes and reducing inefficiencies, organizations can allocate resources and focus on strategic initiatives that drive growth and profitability.

Steps for optimizing a process.

Process optimization is rarely a one-off exercise. Instead, process optimization is typically a continuous process driven by operational excellence professionals who follow methodological processes to plan, analyze and execute process improvements. When optimizing a process in an enterprise organization, there are several steps to follow.

1. Identify goals. The first step is to identify the goals of the process optimization. This will help determine the best way to optimize the process.
2. Analyze current processes. Next, analyze the current processes to identify areas of improvement. This can be done through process mapping or through data analysis.
3. Develop an optimized process. After identifying areas of improvement, create an optimized process based on the goals of the optimization. Make sure to include the necessary automation and technology needed to optimize the process.
4. Test the optimized process. Once the optimized process is developed, test it to ensure that it meets the goals of the process optimization. This will help identify any issues or areas that need to be improved.
5. Implement process optimization. Once you have your desired process improvement validated, it's time to implement the process across your organization. In this phase it may require additional monitoring and measuring to ensure that the optimization maintains desired results.
6. Evaluate and continuously improve. Rarely are process improvements a one-off exercise. In many organizations, you'll expect to see a continuous analysis and refinement of core processes to achieve incremental improvement.

Types and methods of process optimization

There are several different types of process optimization techniques.

Process mapping. Process mapping is a method used to visually document an entire process from start to finish. It helps identify areas of improvement and optimize the process.
Process mining Process mining is a technique used to discover, analyze and improve business processes using data mining methods. It can accelerate and automate the data gathering phase of process analysis.
Root-cause analysis Taking a step deeper into process analysis by looking not just at what has happened, but the root causes for key challenges and process challenges.
Workflow analysis. In addition to reviewing processes or tasks, workflow analysis can be used to inspect and improve end-to-end workflows.
Value stream mapping Value stream mapping is the method of creating a graphic representation of the materials, data or information valuable to a project or initiative.